Terms & Conditions

Booking Arrangements

You may book by completing the booking form, by fax or by telephone. Confirmation will be dispatched on receipt of the payment.

Booking Conditions

Should you wish to alter your booking after it has been confirmed you will need to make the requests in writing.

Cancellations

Can be made by phone, but all cancellation must be confirmed in writing and charges may apply.

Collection & Drop Off Times

If you are travelling the Cotswold Way South (Chipping Campden to Bath), we aim to collect and deliver your luggage daily between 9am and 4:30pm.

If you are travelling the Cotswold Way North (Bath to Chipping Campden), we aim to collect and deliver your luggage daily between 9am and 6pm.

We always try to be on time, but sometimes the traffic, volume of transfers and unforseen events can make us a little late. We will always try to call ahead if this is the case.

Prices

The prices are based on the current VAT rate, costs and projections made as at January 2019.

Transfer Distance Limitations

If a single transfer exceeds 20 miles a double rate will be charged on booking. Please ensure you are aware of this before booking.

Holiday Insurance

Whilst it is not compulsory, we strongly recommend that you take out full holiday insurance.

Complaints/Damage to Luggage

In the unlikely event of a complaint please contact us by telephone immediately (within 24 hours of the incident). Problems should be rectified there and then. All complains should be made by writing within 7 days of the problem occuring otherwise we cannot accept responsibility.